📝 Article: Why is My Google Nest Hub Not Showing
Live Video from My Nest Doorbell?
If your Google Nest
Hub is unable to display live video from your Nest Doorbell, even though both
devices appear online, you're not alone. This issue is more common than you
think and usually caused by a handful of network or permission-related
settings. In this guide, we’ll break down the most frequent causes and how to
fix them quickly.
⭐ 1. Wi-Fi Network Segmentation
If your Nest Doorbell
and Nest Hub are connected to different Wi-Fi bands (2.4 GHz vs 5 GHz),
live video might fail to load.
Some routers isolate devices between these two networks, preventing local
streaming.
✅ Solution
- Connect both devices to the same band,
preferably 2.4 GHz for stability.
- Disable “AP Isolation” or "Client
Isolation" in your router settings.
⭐ 2. Weak Wi-Fi Signal at the Doorbell
A weak or unstable
connection at the doorbell prevents the video stream from reaching the Nest
Hub.
✅ Solution
- Check signal strength in the Google Home
app.
- Move the router closer or add a mesh Wi-Fi
point.
⭐ 3. Google Account Permissions Not Synced
Sometimes, the Nest
Doorbell isn't correctly linked to the same Google account as the Hub.
✅ Solution
- Ensure both devices use the same Google
account.
- In the Google Home app → Devices →
Doorbell → Share with household.
⭐ 4. Nest Aware Subscription Limitations
Some advanced features
require Nest Aware.
Even if the doorbell works, live video performance can degrade without the
proper subscription.
✅ Solution
- Verify your Nest Aware plan is active (if
applicable).
⭐ 5. Local Network Restrictions
Certain router
settings block the real-time video stream.
Settings that
commonly break live video:
- WPA3-only networks
- VPN enabled on router
- DNS filtering (Pi-hole / AdGuard)
- IPv6 issues
✅ Solution
Try:
- WPA2/WPA3 mixed mode
- Disable router-level VPN
- Temporarily disable DNS filtering
⭐ 6. Outdated Firmware
Both the Nest Hub and
Nest Doorbell need up-to-date firmware for reliable streaming.
✅ Solution
Google Home app →
Settings → Check for firmware updates.
⭐ 7. Temporary Google Cloud Issues
Occasionally, the
issue comes from Google’s servers — especially during maintenance.
What to do:
- Check Google Workspace Status Dashboard
- Restart both devices
🧩 Final Tips
If nothing works:
- Remove both devices from Google Home
- Factory reset the Nest Doorbell and Nest
Hub
- Re-add them from scratch
This fixes 90% of persistent video issues.